Policies
Pilates on Main is committed to being a welcoming, safe space for everyone who chooses to work with us for their wellness needs. With that in mind, our classes welcome everyone, all shapes, sizes, genders, ages, etc. Respect is at the core of how we do business and bullying or harassment of any kind will not be tolerated. Thank you in advance for helping us create an environment of peace and kindness.
Appointment Cancellation Policy
We ask that you please reschedule or cancel at least 24 hours before the beginning of your appointment or you may be charged a cancellation fee of 100% the price of your scheduled appointment. We understand things pop-up unexpectedly & we allow a 24-hour self-cancellation via your Vagaro App or website login for all CLASSES & SERVICES*.
IF you have an emergency that arises after the 24-hour period please CALL & TEXT to reschedule. No-Shows, meaning no notice was given to Pilates on Main and the client did not show up for booked/reserved class or service, will be considered an attended class or service, and NO REFUNDS will be given - no exceptions. If you late-cancel excessively, defined as being 3 or more late cancels per 90 days, your booking privileges may be temporarily suspended after review without refund or package extension for a period of 30 days.
Class Cancellation Policy
We understand life happens, and things pop-up unexpectedly so we allow a 24-hour cancellation policy. IF you have an emergency that arises after the 24-hour period we ask that you call & text the studio at . Please keep this in mind when scheduling as your late cancelling affects not only our business but also your fellow classmates' ability to attend class. No-Shows will be considered an attended class, will be reflected in your remaining classes, and/or be charged the full cost of the class.
Additional Considerations
Pilates on Main is a synthetic chemical free business. Our and your health and well-being matter most above all else. We respectfully ask that no perfumes, perfumed body lotions, or body sprays be worn during your visit. Migraine headaches and allergic reactions, are concerns for many of our patrons. We use all non-toxic, plant-based cleaners and essential oils to sanitize all surfaces, treatment devices, and apparatus in order to provide a warm, welcoming, safe space for all of our clients. IF you are sensitive to fragrance and other toxic products/ingredients, rest easy knowing no such products or pollutants are used at Pilates on Main. We also believe taking great care of the planet which God gave us to live and thrive. This belief is reflected in the good earth stewardship practices used throughout our space. No single use paper, plastic, or drinking vessels are used and we provide pure, natural spring water for all clients and guests. We take great pride in the work we do at Pilates on Main, and the legacy we leave behind for our future generations and invite you to join us on this path of natural living through God's Gifts of Nature and Good Earth Practices. All the love and high vibes, Jaclyn & Jamison